“While Samsung investigates multiple reports of issues, T-Mobile is suspending all sales of the new Note7 and exchanges for replacement Note7 devices,” read the statement posted by T-Mobile on its website.
Now, instead of offering a replacement Note7 device, T-Mobile will simply offer a refund.
“Customers can still bring their recalled Note7 or the new replacement Note7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory,” the statement continues.
The move, announced late Sunday, followed a similar move by AT&T on the same day.
It should also be noted that the company isn’t just offering a refund, it’s actively calling for consumers to heed the CPSC/Samsung recall and return the device, stating, “Again, we encourage customers to stop using and power down their recalled devices and return them to T-Mobile.”
In addition to offering a full refund, T-Mobile is offering those returning a recalled Note7 a one-time $25 credit on their wireless bill.
That gesture may help customers impacted by the recall feel a bit better about the hassle in relation to T-Mobile, but it won’t help consumer sentiments about Samsung, whose brand continues to suffer in the wake of new reports of failing replacement Note7 devices.