7 Creative Ways to Use Live Website Chat Software

7 Creative Ways to Use Live Website Chat Software

With the increasing demand of immediate attention by the customers, investing in live chat software has become an unavoidable part of the business. Though most of the business have gradually understood the importance of live chat software and have already installed it, some companies particularly the SMP spaces are still rigid about it. They still focus on building relationships and try to crack the deals on the basis of their relations with the clients.

Even the companies that have already installed the software are not able to leverage its power to the fullest. They just consider it as a customer support tool and look at it when some customer comes with a query. If you look at it as a sales and conversion perspective, the widget can work as a strong sales agent boosting your business.

A business that has live chat support on their website still use the same age-old technique like personalized email, ad campaigns, and A/B testing to understand customer requirements. This is because they are unaware of the power of live chat. By using it creatively, you not just offer a quick and effective solution to the customers but also talk to them at their peak point of interest to gain more knowledge about their interest.


If you are still confused how to use the software, here are seven creative ways you can leverage live chat widget in your business. It will help you generate more business by leaving a lasting impression on online customers.

These are the top 7 ways to use live chat:

Onboarding client assistance

In this, you can use proactive chat invitations to start a conversation with your top tier clients. Engaging with the clients when they sign up for a new account is the right time to approach them and win their trust. Proactive chat doesn’t limit the reps to just offering assistance when customers look for it; rather, it gives them an opportunity to provide instant, personalized and reliable solutions.

Multilingual Chat Support


Online ecommerce stores can get customers from any part of the world. It can also include people, who might not be comfortable with English or the language used on your website. With live chat software on the website, you can offer multilingual chat support to immediately connect customers with the brand.

Facebook Fan Page Chat

Facebook Fan Page Chat

Only a few live chat software companies like REVE Chat offer Facebook Fan Page Chat widget. With nearly 1.10 billion users and 77% of all the social logins, Facebooks becomes one of the largest platforms to connect with the existing and potential customers. By adding a ‘Chat with us’ tab on your Facebook page, you allow visitors to get in touch with the team in real-time, which also serve as a lead generation channel for your marketing team.

Easy pre-chat form

This is nothing but a technique to gather basic information about the visitors to connect them with the right live chat agent. While using the pre-chat form in your live chat widget, just make sure it is short and simple with only a couple of fields. It is a win-win situation for both the visitors and the companies, as visitors don’t have to follow a long path to engage with the right agent and companies don’t have to keep the customers on hold to find an appropriate team for them.

Proactive chat on 404 page

One of the most frustrating things when browsing a website is to come across a page with 404 page. Visitors generally exit the website and never visit it back. Instead of leaving your visitors confused and irritated, give them a list of another helpful link they can visit on your website. Some live chat widgets immediately send a proactive chat invitation when a customer lands on a 404 page to help them find the information they are looking for.

Real-time online counseling

If you think that live chat support on the website is just to guide the customers, you are still unaware of the power of the widget. If you have a medical website or any other business where visitors look for counseling, live chat software on the website can be a great tool for you. Make their every moment beneficial with professional and real-time online counseling.

Text-to-chat customer support

You can allow your clients to start a chat session with your support team through a simple text message. All you need is to show your ‘text-to-chat’ phone number on your website.

These are some creative ways you can use live chat widget on your website. If you get live chat software with higher pricing but with impressive features, you shouldn’t think twice. Just install it and get ready for the business growth.

why you should invest in a voip dialer

Why You Should Invest in a VoIP Dialer?

why you should invest in a voip dialer

The modern cord-cutting revolution is not just limited to Netflix and consumer cable. With the advancements in VoIP technology and increasing availability of cheap high-speed internet services, a large number of companies are letting the traditional landlines go and are now investing in a VoIP dialer. The reasons that make VoIP an excellent choice for business of every size are mentioned in this post.

The flexibility, features, and most importantly, the cheap cost of VoIP services, is encouraging an increasing number of companies to ditch their traditional landlines and look for VoIP-based solutions. While VoIP or Voice over Internet Protocol has been around for a very long time, there have been several changes to how the VoIP-based solutions are now offered to the companies. The advancements have only made VoIP easier to implement and use as compared to what it was in the past.




If you are still using the traditional communication systems, the below mentioned reasons are sure to make you switch to VoIP-based solutions.

Voip dailer

Highly Affordable




The most important reason to switch to VoIP is the cost-efficiency and savings that it offers as compared to conventional landlines. Moreover, apart from the cost of calls itself, you will also need lesser amount of hardware. As a matter of fact, there are several VoIP-based hosting services that completely eliminate the need to invest in any new hardware. And if at all, you are required to invest in new hardware, they will generally be based on technologies like SIP and not proprietary products that require you to take services from particular providers.

Excellent Choice for International Calls

No matter if you want to make long-distance calls, VoIP will still prove substantially cheaper than traditional phone-based calls. As the calls generally travel on data networks and not public phones, VoIP service providers allow you to make the calls for free. Moreover, there are also IP-PBX servers that can be used to manage remote employees.

Mobile App




Majority of the VoIP service providers now offer mobile dialer with the help of which you can receive and make calls with a working data connection. Moreover, you can also adjust these apps to enable them to ring along with the office phone or function as an extension.

Enhanced Scalability

With the growing needs of your business, VoIP-based solutions can be easily scaled to keep up with the increased requirements. Adding more VoIP network extensions is as simple as connecting an SIP-enabled device to network and making some small adjustments to the settings. Also, if the phone is certified by the VoIP service provider, adding extensions can be a simple plug-n-play process.

Companies looking for a VoIP dialer to experience these benefits can choose TP Smart Dialer from Tele Packet. This all-network dialer can easily function in any blocked areas and has several features to ensure crystal clear communications. The software is compatible with all the popular softswitches and used advanced bandwidth-saving technology to consume minimum data.

Roles of a SEO Company in Business Success

Roles of a SEO Company in Business Success

Roles of a SEO Company in Business Success

The biggest technological advancement that our country is facing along with the rest of the world is the internet. With more and more people understanding the use of internet and learning to use it everyday, its global audience is in the millions. While the internet is great in all that it does, the need to understand how it works and use it effectively is not something that everyone knows how to do.




One of the biggest things about the internet now is that there are too many brands that are converting to a digital platform without having a basic understanding of how to optimize it for the best results. This is where SEO companies come in the picture. With various services to ensure that your company is always visible on this constantly changing platform, here are some of the basic services that are offered by SEO companies:

Design

seo company in delhi ncr

In order to help the customer understand the kind of products you are catering and to make the entire process a lot simpler, many seo company in Delhi offer website design as part of their package. The design elements will ensure that the website is simple and easy to understand making the customer have a seamless user experience. This in turn will leave a lasting impression in their mind and boost sales up as well.

Articles




SEO articles are important in order to ensure that the traffic to the website is always steady. By targeting certain words and generating helpful articles about the same, you can be assured that your website will have a high number of clicks as well as increase the sales and services offered by your company.

Keywords

Best seo company in delhi ncr

When you talk about SEO, the first thing that comes to your mind is the keyword and content generation. The best SEO companies in Delhi NCR ensure that they have a foolproof strategy and a great system for keyword analysis as it definitely helps to bring traffic to the website. This is a very underrated system and if you are looking to make your website a hug, this is something that should definitely be considered.

Links




In order to ensure that there is more website traffic, SEO companies offer packages with more links to direct people to your website This is done after going through the SEO content and understanding what people are really looking out for. These links are an integral part of the services offered by many SEO companies in Delhi NCR.

Rankings

seo company in delhi

This is extremely critical as it helps you understand how the company or the website is doing. Along with these rankings and reports, the SEO companies do ensure that you have a definitive idea of how you are going to improve the website and what kind of services you need to add or remove to the same. Rankings will help you make good changes to the website and the SEO companies normally give you suggestions on what works and what doesn’t so you can streamline it well.

These are some of the most important roles of an SEO company. If you are looking to incorporate the same for your business, YNG media is a great company to start with. With seamless experience and a great rapport, they offer amazing offers and services.

3 Reasons Why Should Hire a Social Media Advertising Agency

3 Reasons Why Should Hire a Social Media Advertising Agency

While social media is still a very new phenomenon as compared to traditional advertising mediums, it has turned into a vital component of every effective marketing strategy. Social media has gone through a revolution in the past decade and a business without an influential social media presence can lose a substantial number of customers.

3 Reasons That Make Hiring a Social Media Advertising Agency an Absolute Must For Every Business

The birth of social media has completely transformed the marketing landscape. It has opened several new avenues for businesses to better connect with their target audience and provide them with an enhanced level of customer service.




No matter what kind of industry you are involved in, having an influential social media presence comes with a number of advantages and is a must for every business.
Moreover, rather than handling the social media marketing yourself, hiring a professional social media management company too is very important.

Let us have a look at 3 of the most important reasons that make hiring a social media advertising agency a must for every business.
  • Better Website Traffic




The goal of every website owner is to improve the traffic on their website and it is the social media platforms that can do this job for you. With the help of a professional social media marketing company and an effective advertising strategy, businesses can substantially improve the traffic on their website. And not just traffic in numbers, it will provide you with highly targeted traffic which will also help in increasing your sales.

3 Reasons Why Should Hire a Social Media Advertising Agency

  • Showcasing the Brand

An influential social media presence is also an excellent way for companies to build their reputation and showcase their brand, products or services. With regular updates about the company, new product launches, services, etc. over time, social media users start viewing your company presence as an authority.




After clearly defining the business objective of hiring social media marketing service, companies can work towards their objective and create a loyal customer base through social media.

  • Engagement

Communication is definitely vital for every successful business. However, positive engagement with customers too is very important now to further increase the reputation of the company. Interacting with the customers is an excellent way to build your reputation and the viral nature of social media platforms can provide companies with significant results.

However, the viral nature of these platforms remains the same no matter of it is something positive or negative about the company. As a result, hiring a professional social media marketing company is often recommended to make sure that the reputation remains positive and effective.

3 Reasons Why Should Hire a Social Media Advertising Agency

Social media marketing is now very important for the companies and when done effectively, has the potential to provide substantial results too. If you are looking to hire an experienced social media marketing service, Round Ark can definitely be a great choice.

Right from brand management, social promotion, social media management, to social media monitoring, the company handles all the different aspects of social media marketing to provide their clients with effective and long-lasting results.